To this day, I still don't understand Alienware. Not the company itself... the point of a $3500 laptop. The only thing owning one shows is how big your pocket book is. Though, it's not like it's my money. However, here's something that might disuade you from buying an overpriced computer. This is a consumer warning. If Alienware asks you to open your laptop or do physical repairs on it - REFUSE. They will refuse any follow-up or repairs if you damage your computer. Trying to give directions for removing Laptop components over the phone is ridiculous practice anyway. Still, what's the difference if the tech accidentaly busted off a tab? More than likely you'd never hear of it and you'd end up with a broken tab. Alienware responded as such: Many repairs can be done by the customer and can save time instead of sending it into our repair facility. The physical damage was done to the case. Regrettably this can not be repaired under warranty. What the hell kind of warranty is that?! The only thing that really makes an Alienware computer (besides the price) is the silly little cases they toss the bits into. Well, I know I still plan on hating Alienware. lab notes: